Your First Visit

Getting booked in is easy. You can reach us by phone, email, or through our online booking form. When you get in touch, we will ask you a few questions about your dog - their breed, age, size, coat condition, and what kind of groom you are looking for.

This helps us allocate the right amount of time for your appointment and prepare accordingly. If your dog has any health conditions, skin sensitivities, or behavioural quirks we should know about, this is the perfect time to let us know.

We will confirm your appointment date, time, and an estimated price so there are no surprises on the day.

A little preparation goes a long way. We recommend giving your dog a good walk or play session before their appointment. A tired dog is a calmer dog, and it helps them settle into the grooming process more easily.

Make sure they have had a chance to go to the toilet before you arrive. Bring them on a standard lead rather than a retractable one, as it makes the handover smoother and safer.

If there is anything specific you would like us to know - whether that is a sore spot they do not like being touched, a previous bad experience at another groomer, or just a particular style you are after - make a note so we can discuss it when you arrive.

When you arrive at our salon in Rossington, we will take a few minutes to have a proper chat. This is where we discuss exactly what you are looking for - the style, the length, any areas of concern. If you have reference photos, bring them along.

We will then assess your dog's coat condition, check for any matting, tangles, or skin issues, and have a feel for any lumps or bumps. If we find anything that might affect the groom or that we think you should have checked by a vet, we will tell you straight away.

This consultation usually takes about five minutes, but it makes all the difference. It means we can tailor the groom to your dog's specific needs and make sure you are completely happy with the plan before we start.

Once we have discussed the plan, we will get started. You are welcome to stay if you prefer, but most owners find their dog settles better once they have left. We will keep you updated and send photos if you would like them.

The groom itself typically starts with a thorough brush or de-mat (if needed), followed by a warm bath using professional-grade, dog-safe shampoo. After the bath, we use a high-velocity dryer to get the coat properly dried, followed by a full brush out.

Then comes the haircut and styling, tailored to your preferences and the breed standard if applicable. We also trim nails, clean ears, tidy paw pads, and do a sanitary trim. Throughout the entire process, we are carrying out a gentle health check - looking at the skin, eyes, ears, teeth, and feeling for any unusual lumps or bumps.

We work at your dog's pace. If they need a break, they get a break. If they need extra reassurance, they get that too. The wellbeing of your dog always comes first.

We will give you a call or send a message when your dog is ready to be collected. When you arrive, we will show you the finished result and make sure you are happy with everything.

We will also chat through any aftercare advice - how to maintain the coat between grooms, any products we would recommend, and how often we think your dog should come back based on their coat type and lifestyle.

If we noticed anything during the health check that we think is worth mentioning, we will let you know at this point too. We are not vets, but we know what to look out for and we always prefer to flag something than stay quiet.

Before you leave, we can book your next appointment if you would like. Regular bookings tend to fill up quickly, so it is worth getting in early to secure your preferred slot.